FAQs

What is your processing time?

We custom make each order as it comes through so our current processing time (as of 5/20/21) is 3-5 business days (M-F).

What sizes do you offer?

Each listing has details and a size chart with it. Sizes vary slightly by style, but the majority of styles are offered in S-2XL. T-shirts are available in both a women's (tighter/shorter) and unisex (looser/longer) - there are separate listings for each style so please make sure and select the correct one when ordering.

What is your return policy?

We have a 14-day return policy, which means the item(s) must be postmarked within 14 days of receiving the original order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable). You’ll also need the receipt or proof of purchase. Please include name, email address and order number within the return package.

To start a return, you can contact us at sales@mamalovedesignsco.com. If your return is accepted, we’ll send you an email with the details on how to return your item(s). You, the customer, are responsible for the return shipping costs. Refunds will be issued in the form of store credit. No refunds will be given to the original form of payment. The refund amount will be for the price of the item, minus original shipping costs.
You can always contact us for any return question at sales@mamalovedesignsco.com.

Damages and issues
Please inspect your order upon delivery and contact us at sales@mamalovedesignsco.com if your item is damaged or defective and we will make it right.

Exceptions / non-returnable items
We cannot accept returns on any custom orders. Please make sure designs, sizing and colors are correct before placing any orders.

Unfortunately, we cannot accept returns on sale items or gift cards.